Table of contents
- Department Subgroups
- Who do I call if I need help with something that isn't addressed here?
- I'm a new student, how do I log into my email/a school computer?
- Can I access school programs (word, excel, photoshop, etc) from home?
- I need to get the wifi key on my new laptop/tablet/phone/toaster.
- How do I add a printer to my faculty/staff computer?
- How do I add a printer to my personal computer?
- My student isn't able to print. There is no error message, it just doesn't print.
- My printer is saying "Toner Low"
- How do I put email on my phone.
- What is the criteria for faculty email password?
- How do I access my student folder from home?
- IT Staff Directory
The MVCC IT department is headed by Paul Katchmar. Our main office is in IT139 (it is through the large Learning Commons in the IT building) and our main line is (315) 731-5711.
We are responsible for all college owned computer hardware, software, printers, toner, servers, and network connections. If you have any questions about or issues with any of these things please give us a call at x5711.
Administrative Notes - Banner, Degree Works, Onbase, Argos
Helpdesk Notes and Procedures
Who do I call if I need help with something that isn't addressed here?Call our IT helpdesk main line at (315) 731-5711
I'm a new student, how do I log into my email/a school computer?Student accounts for email and computer user are automatically generated and follow this structure: the first letter of the first name, then the last name, then the two digits for the day of the month that you were born on. So John Doe born on February 9th would have a username of jdoe09
Your password for this account is the last four digits of your social security number.
Sometimes issues do occur with this, if you are having any problems logging in visit us in IT139.
Can I access school programs (word, excel, photoshop, etc) from home?Yes!
If you are using a windows based computer you already have a program called Remote Desktop Connection, you can search for it in the windows search bar or under All Programs/Apps > Accessories/Windows Accessories. If you have a mac, iphone, ipad, or android device, you can find it in the app store (playstore on android).
Once you start up remote desktop, it will ask you for a server name, use remoteapps.mvcc.edu
It will also ask for a username and password. Use the same one you use on campus to log into the college computers, and to log into your email. For your username you may have to type mvcclabs\username
Once you start up remote desktop, it will ask you for a server name, use mvcc-term.mvcc.edu
It will also ask for a username and password. Use the same one you use on campus to log into the college computers, and to log into your email. For your username you may have to type mvcc\username
You are now logged into a virtual session on one of the school's servers. It will behave exactly like a lab computer, so make sure that you save anything that you want to keep to your H: drive (or Documents, it is the same place) just like you would on campus. When you are done, just hit Start > Log Off.
I need to get the wifi key on my new laptop/tablet/phone/toaster.Our new wireless setup does not have a key for us to give out, instead it authenticates your connection with the same credentials that you use to log into college computers.
Students: choose the wireless network labeled MVCC Public, and when you go to try to use a browser it should redirect you to a page that will ask you for your username and password. Use the same username and password that you use to log into the campus computers and/or your email account.
Employees: follow the exact same procedure with one exception, use the wireless network labeled MVCC Employee. You will also be prompted for a username and password, use the same one that you use to log into your work computer.
That said, sometimes things just don't work like they are supposed to; if you are having trouble connecting bring your device to us in IT139(Utica) or PC121(Rome) and we will help you get connected.
If the user name and password does not take when connecting to the employee WiFi you would need to add it manually and update some settings. First go to Network and Sharing Center via the control panel. Once there click on "manage wireless networks" which would be on the left hand side of the window. Next click add then click on "Manually create network profile." Network name: MVCC Employee; Security type: WPA2-Enterprise; Encryption type: AES; Leave security key field blank and hit next. On the next screen click on Change connection settings. In the new window click on the security tab and click on the settings button in the middle of the window. Uncheck Validate server certificate and click OK twice and then close. Or bring it to us for help.
How do I add a printer to my faculty/staff computer?Adding printers is now really easy (provided nothing goes wrong : ) All you have to do is hit your start button (bottom left corner of the screen) and into the field that says Search Programs and Files type in \\mvcc-print\ and hit enter. This should open a window with a list of available printers, select the one with the appropriate room number and double click it. If it asks you anything about trusting this server's driver or anything like that, click yes. It should do everything else for you automatically.
How do I add a printer to my personal computer?We don't yet support this functionality but we do have something in the works to address this.
My student isn't able to print. There is no error message, it just doesn't print.__We are currently testing out some new print quota software. Currently there is a 500 page soft cap on every student's account. If a student runs out of prints there is currently no cost to refilling their page allowance. Just give us a call at x5711 and we can resolve this momentarily.
My printer is saying "Toner Low"Most of the college's printers are high capacity models and they will begin to complain about the toner being low when there are still upwards of 1000 prints still left, which usually lasts from days to weeks. This serves as a heads up for smaller buisness that do not keep spare toner on hand and need to order. We have lots of toner on hand. For this reason we ask that you do not call us about toner replacement until it actually starts printing light.
How do I put email on my phone.You will want to use Microsoft Exchange (ActiveSync) or Corporate Email Icon on the email setup wizard on the phone.
Once in the wizard, the information you will need is:
- EMAIL : your student email (example) jdoe07 at student.mvcc.edu
- USERNAME : your username (example) jdoe07
- PASSWORD : your password that you check your email and log on to the computers with (by default it’s the last 4 digits of your ssn)
- DOMAIN : mvcclabs.edu
- EXCHANGE SERVER : studentmail.mvcc.edu
- EMAIL : your faculty/staff email (example) jdoe at mvcc.edu
- USERNAME : your username (example) jdoe07
- PASSWORD : your password that you check your email and log on to the computers with
- DOMAIN : mvcc.edu
- EXCHANGE SERVER : email.mvcc.edu
What is the criteria for faculty email password?Passwords must be:
- Must be at least 8 characters long.
- Have at least one capital letter
- Have at least one number
- Can not be a password you have used in the past 6 months.
- Can not include your name.
How do I access my student folder from home?See the student folder page.
IT Staff Directory
Paul Katchmar - Director of Information Technology - IT127 x5510
Networking (network lines, servers, email)
Jason Yager - Network Administrator - AB106B x5304
Chuck Hendricks - Network Specialist - AB106C x5481
Bernie Raynor - Telecommunications Specialist - AB106 x5850
Programing (banner, onbase, argos, dgv)
Colleen Cornmire - Senior Systems Analyst (Banner) - IT155 x5552
Ardwin Stepanick - Data Base Administrator (Banner) - IT154 x5565
Jeff Kimball - Programmer Analyst (DGV) - IT158 x5705
Oleg Donchuk - Programmer Analyst (Argos,Onbase) - IT157 x5455
Tom Jeff - Programmer Analyst (Banner) - IT153 x5563
Mary Jane Parry - Programmer Analyst (DegreeWorks) -IT152 x5379
Desktop/Laptop Support (computer hardware, software, printers, toner)
Sergey Myalik - Manager of End - User Computing - IT141 x5707
Sergey Staskevich - Education Applications Assistant - IT143 x5768
Vincent Pellizzi - Education Applications Assistant - IT142 x5516
Nadine Swiger-Ortis - Helpdesk Receptionist - IT139 x5711
Lisa Marie Flo - Information Technology Representative - IT157 x5587
Rome Support (media, computer hardware, software, printers, toner)
Christopher DeWolfe - Rome Supportologist #1 - PC 121 x7773
Amir Harbas- Rome Supportologist #2 - PC 121 x7715